BPO
Flexible, agile and secure management

Simplicity is the maximum satisfaction” (Leonardo Da Vinci). This is ZELENZA´s aspiration for BPO Services. Our capabilities are given credit for our balance between quality and efficiency. We operate In-House and through our Service Centres.

We combine sectorial specialization and tech innovation

We offer services orientated to solutions for vertical sectors.

We propose the modeling and optimization of reengineering processes for the design phase, establishing maturity dimensions for improving and mesuring quantifible results.

Zelenza has its own transition and service operation model. This allows us to use Lean operation model to apply verifiable technical agility and efficiency.

CHARACTERISTICS:

  • Improvement in 3 areas: continuous improvement of efficiency, perfomance and quality. Orientated towards results with model indicators.
  • Reengineering and modeling processes: Lean Focus.
  • Sector Knowledge to put focus on the business processes.
  • Automation assessment to establish a better itinerary.
  • Orientation towards demand automation.
  • Model indicator specification.